(This article was published on LinkedIn on Oct 16, 2014: https://www.linkedin.com/pulse/article/20141016114939-11623865-let-s-fix-it-hire-potential-not-degree)
In my article Are we hiring people or headcount, I had talked about how as leaders we make the mistake of hiring highly qualified candidates for jobs that they quickly outgrow.
Way back in the 80’s and 90’s when the IT revolution was picking up, it made sense hiring candidates from premium B-schools and top engineering universities. Companies were in their upward growth curve and needed bright and entrepreneurial thinkers who would have enough excitement to stick around within the company for several years.
The story has changed today. Engineering and management students join companies with high aspirations only to be disappointed when they realize their skills are barely needed.
Over the past decade, burgeoning companies of the 90’s have exploded into large conglomerates after multiple mergers and acquisitions. The current economy and ever-changing business landscape now demands that companies retain their knowledge capital by hiring more stable players who will adapt and grow with the changing requirements.
Another mistake we leaders make is hire people at peak level talent. Rather, I would pitch in favour of peak potential.
Room for growth
Every designation or role has a minimum tenure during which employees get a chance to learn on the job and pick up competencies. Candidates whether sourced internally or externally, should be selected with a not-yet-acquired skill or competency gap. The tenure for the role should allow the employee to fill this competency gap.
Hire attitude, develop aptitude
Easier said than done, but job descriptions need to detail the responsive traits that are needed to accomplish the job successfully. For instance, a sales team might need candidates who won’t take no for an answer, or a technology team might benefit from candidates with the ability to quickly grasp the root of a problem and be at it till they arrive at a solution. A training coordinator probably needs to know how to think and process requirements in an organized manner while a customer support rep should probably be someone who goes out of her way to help people. Psychometric assessments usually help in identifying these inherent traits, which can be used as a base for building tangible on-the-job skills.
Upgrade and update the job description!
Job description documents definitely need an overhaul during an organizational change. In fact I recommend periodic revisions of this document to ensure that the hiring stays specific and relevant. As hiring managers we should ask ourselves,
- “Does this role truly require an engineering (or B-school) candidate?”
- “How can I make the job description more specific and relevant to today’s context?”
- “Are there specific personality types or behavioral traits necessary for this role?”
- “What are the non-negotiable or mandatory or must-have skills for this role?”
- “What is the competency gap or minimum skill potential based on which this candidate could be hired?”
- “For how long on an average will a candidate need to work in the current role in order to fulfill or outperform the competency gap?”
Investing in an incubation centre
A significant number of high potential candidates get eliminated using only qualification or experience as a minimum requirement. Hiring managers in their immediate business need, try to directly map the candidate profile with the required skill set and select people with an already optimum competency level. Such candidates naturally outperform their current roles within their first year of joining. By the time they are in their second year, they are already updating their LinkedIn profiles! It would help if companies establish an incubation centre where they groom and prepare future candidates for their businesses. These candidates need not necessarily be fresh graduates. There is an enormous amount of untapped and unharnessed potential in the form of women who seek to resume their careers after a break. There are a significant number of professionals seeking a mid-level career change.
Talent shortage is a myth! Talent is definitely available if we look at future potential rather than existing skills. I have also talked in another article about how building a future career roadmap leads to more engaged employees.
#FixIt #recruitment #talentmanagement #leadership